Privacy Policy

Contact email:
Last updated: 26th February 2021

1. Information we collect

It is Metomic's policy to respect your privacy regarding any information we may collect from you across our website, application and other sites we own and operate. The information we collect as part of offering these services is detailed below.

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data

We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

When registering interest in our product, or signing into our platform, we may ask for personal information, such as:

  • Name.
  • Work email address.
  • Phone number.
  • Company.

We may collect Personal Information in communication with you after you have registered interest in our product. This could include, for example, surveys that we conduct. When required, we will seek consent before collecting this information.

2. Legal bases for processing

We will process your personal information lawfully, fairly and as transparently as we can. We may process your personal data because:

  • It’s necessary for the performance of the contract you are entering into when creating an account with Metomic.
  • You give us consent to do so for a specific purpose.
  • It satisfies a legitimate interest, such as getting in touch to arrange a trial, keeping you updated of our product releases, and letting you know of any downtime we are experiencing.
  • We need to process your data to comply with a legal obligation.
  • To protect your vital interests or the vital interests of another natural person.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time by email.

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

  • To provide you with our platform’s core features.
  • To process any transactional or ongoing payments.
  • To enable you to access and use our website, associated applications and associated social media platforms.
  • To contact and communicate with you.
  • For internal record keeping and administrative purposes.

4. Disclosure of personal information to third parties

We make conscientious use of a number of third party services to power our website and platform:

  • AWS - Security information including IP address and browser metadata.
  • Sendgrid (by Twilio) - Email address; Personal Information (company size, etc.) North America.

5. Your rights and controlling your personal information

You may exercise certain rights regarding your data; specifically the following:

  • The right to withdraw consent. You have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • The right to object. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent.
  • The right to access, update or to delete the information we have on you. If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us.
  • The right to seek rectification. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us
  • The right of restriction. You have the right, under certain circumstances, to restrict the processing of your data.
  • The right to data portability. You have the right to be provided with a copy of the Personal Data we have on you in a structured, machine-readable and commonly used format.

Any requests to exercise these rights can be done by emailing These requests can be exercised free of charge and will be addressed as early as possible and always within one month.

6. Cookies

We don't use cookies on our website.

7. Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended changes, where required.