We know how important it is for customers to be able to choose where their data is hosted. That's why we've recently launched US data hosting for users, to give them more flexibility and help them comply further with industry regulations.

Plus, this month, we have some exciting news for Zendesk users, and a deep dive into human-centric data security with ISMG.

Users can now host their data in the US

Metomic customers can now exclusively host their data on U.S. soil when using Metomic for their data security needs across SaaS, cloud, and GenAI applications. This is ideal for highly regulated industries, including healthcare, finance, and insurance, ensuring compliance with government-enforced data security standards.

Opting for US hosting ensures your business effortlessly meets regulatory requirements, especially for industries serving global customers, and is a great solution for businesses dealing with intricate data security standards like GDPR, Privacy Shield 2.0, HIPAA, and PCI DSS.

Customers in the US may also benefit from faster real-time data processing, and experience improved efficiency as data is processed and stored closer to its origin.

Edit sensitive data in closed Zendesk comments

We have found that the majority of sensitive data in Zendesk is stored in closed comments. With data turning stale in forgotten tickets, business risk is heightened.

Now, Metomic users can edit the sensitive data within these closed comments. This increased level of security and compliance ensures that even closed comments containing sensitive data can be redacted, protecting our customers from potential data breaches or unauthorised access.

Metomic's hot-take

I really enjoyed my recent discussion with Tony Morbin at Information Security Media Group (ISMG) on the topic of how businesses can get the most out of SaaS, Cloud and GenAI tools without compromising on data security.

‍
People accidentally sharing sensitive data in the wrong place while going about their jobs poses a serious risk for businesses. That’s why giving employees real-time tools to prevent their own security risks is key when it comes to securing sensitive data at scale.

Watch our discussion here: https://www.bankinfosecurity.com/human-centric-data-security-for-saas-gen-ai-a-24189

‍